Legal

Terms of Service &
Refund Policy

Last updated: 15 July 2026ย ยทย  Effective immediately for all bookings made after this date.

1. Acceptance of Terms

By accessing our website, purchasing tickets, or attending any Pirated Artist event, you agree to be bound by these Terms of Service and our Refund & Cancellation Policy. If you do not agree with any part of these terms, please do not use our services.

These terms apply to all users โ€” audience members, performers, collaborators, and visitors โ€” of Pirated Artist events and digital platforms.

2. Ticket Purchases & Payment

All ticket purchases are processed securely through Razorpay, a PCI-DSS compliant payment gateway. We accept all major payment methods including:

  • Credit & Debit Cards (Visa, Mastercard, RuPay)
  • UPI (Google Pay, PhonePe, BHIM, Paytm)
  • Net Banking
  • Wallets & Pay Later

Ticket prices are listed in Indian Rupees (INR) and are inclusive of all applicable taxes. A booking confirmation email is sent to your registered email address upon successful payment. Pirated Artist is not responsible for failed deliveries due to incorrect email addresses.

Tickets are limited and sold on a first-come, first-served basis. Purchasing a ticket does not guarantee entry if you arrive after the show's capacity has been reached due to prior physical admissions.

3. Refund & Cancellation Policy

Important Notice

All ticket sales are final and non-refundable once a booking is confirmed, except in the specific circumstances listed below.

โœ… Eligible for Full Refund:

  • Event is cancelled by Pirated Artist with no rescheduled date
  • Event is postponed and you cannot attend the new date
  • Significant venue change (different city) that you did not agree to
  • Duplicate transaction / double charge due to a payment error

โŒ Not Eligible for Refund:

  • Change of personal plans or inability to attend
  • Dissatisfaction with the performance or event content
  • Arriving late or missing the show
  • Failure to present the booking confirmation at the door
  • Requests made more than 24 hours after event cancellation is announced

Refund Timeline

Approved refunds are processed within 5โ€“7 business days back to the original payment method.

UPI refunds typically reflect within 2โ€“3 business days; card refunds may take up to 7โ€“10 days depending on your bank.

4. Ticket Transfers

Tickets are non-transferable by default. However, if you cannot attend, you may request a name transfer by emailing us at crew@piratedartist.com at least 48 hours before the event. Transfers are subject to availability and Pirated Artist's discretion.

Reselling tickets at a markup (scalping) is strictly prohibited and may result in cancellation of your booking without a refund.

5. Event Changes & Postponements

Pirated Artist reserves the right to change the lineup, venue, timing, or format of any event. Significant changes will be communicated via email and our social media channels.

In case of postponement, your ticket remains valid for the rescheduled date. If you cannot attend the new date, you may request a refund within 48 hours of the rescheduling announcement.

Pirated Artist is not liable for any travel, accommodation, or ancillary costs incurred by attendees in the event of cancellation, postponement, or venue changes.

6. Code of Conduct at Events

Pirated Artist is a safe, inclusive, and respectful space for all people regardless of gender, sexuality, religion, caste, or background. By purchasing a ticket, you agree to:

  • Treat all performers, staff, and fellow attendees with respect
  • Not record performers without explicit permission
  • Not engage in harassment, hate speech, or discriminatory behaviour
  • Follow venue rules and Pirated Artist crew instructions
  • Not enter the venue under the influence of substances that affect your conduct

Violation of this code may result in removal from the event without refund.

7. Venue & Entry

Entry is subject to presenting a valid booking confirmation (digital or printed) at the door. Please arrive at least 15 minutes before the listed start time. Pirated Artist and the venue reserve the right to refuse entry.

Venue rules (including age restrictions, dress code, or food/beverage policies) are set by the venue and are separate from Pirated Artist's policies. Please check individual event pages for venue-specific rules.

8. Privacy & Data

We collect your name and email address for booking confirmation and event communications. Your payment details are processed entirely by Razorpay โ€” we do not store card numbers, UPI handles, or bank credentials on our servers.

We may send you event announcements and updates. You can unsubscribe at any time by emailing us at crew@piratedartist.com.

Photos and videos may be taken at our events for promotional use. By attending, you consent to being photographed. If you wish to be excluded, please inform our crew at the event.

9. Limitation of Liability

Pirated Artist's total liability to any attendee shall not exceed the ticket price paid. We are not liable for any indirect, incidental, or consequential damages arising from attending our events or using our platform.

Attendees participate in events at their own risk. Pirated Artist is not responsible for personal injury, loss, or theft at our events.

10. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Pune, Maharashtra, India.

Pirated Artist reserves the right to update these Terms at any time. Continued use of our services after changes constitutes acceptance of the revised terms. The "Last Updated" date at the top of this page will reflect any modifications.

Questions or Refund Requests?

Reach out to us and we'll respond within 2 business days. Please include your booking ID and the event name in your message.

crew@piratedartist.com

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